FAQs

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020 7126 7127

What licence do I need to ride a THELMOCO bike?
  • You must hold one of the following: 
  1. A full motorbike licence (AM, A1, A2 or A) 
  2. A full driving licence issued before 1st February 2001 (This allows you to ride the X-TraSenda or Zen but not the Ultra) 
  3. A provisional licence or full driving licence issued after 1st February 2001 plus a CBT  
Do I need a CBT?

Unless you hold an AM, A1, A2 or A licence you will need a CBT.  However, if you passed your driving test before 1st February 2001 you will be able to ride an X-Tra, Senda or Zen without a CBT, but you will still need a CBT to ride an Ultra.

Where can I get a CBT?

We recommend that you take your CBT with an MCIA approved training school.

You can book your CBT here.

Coronavirus: driver and rider training guidance

Local restrictions England

  • In England, driving lessons and motorcycle training can take place in areas in Tiers 1, 2 and 3.
  • Driving lessons and motorcycle training in areas in Tier 4 are not permitted unless it’s with someone from your household during an essential journey. You must not travel out of a Tier 4 area to get training in a lower Tier area.
Will I need to show an “L” plate?
  • In the case of a) and b) above – No 
  • In the case of c) above – Yes 
Can I carry a Pillion passenger?
  • In the case of a) and b) above – Yes 
  • In the case of c) above – No 
Do you offer video viewings of the bikes?

Yes – on WhatsApp, Teams, Google Hangouts and Zoom

Do you offer Covid secure ordering and delivery?

Yes.  See our lockdown protocols

Can I choose my registration plate?

Yes we can usually offer you a choice from 20 different numbers

How much tax do I have to pay?

None.  Electric bikes are free of tax and do not pay congestion or emission zone charges.

Can I get free delivery?

Yes: if the delivery address is within 50 miles of Watford.  For other address in England the charge is £99.50.  Delivery to Scotland and Wales is subject to quote.

How quickly can I get my bike?

Same day collection is available for orders placed before 12 noon

Do I need to wear a helmet?

Yes – you are required by law to wear a helmet whilst riding any moped or scooter of 50cc equivalent or higher

Do I need insurance?

Yes – you are required by law to have insurance whilst riding any moped or scooter of 50cc equivalent or higher.

What’s the top speed?

The Ultra has a top speed of about 50mph whilst the X-Tra, Senda and Zen have top speeds of about 30mph 

Can I get finance?

Yes! Finance is available subject to credit status and proof of affordability.

    • Please note you will not be able to get a finance quote unless and until you hold a valid licence for the vehicle you want to buy (See FAQ 1 above).
Do I need a special charging point?

No. The bikes are supplied with a charger which plugs into a normal domestic 3 pin socket.  You can either remove the battery and charge indoors or with the X-Tra, Senda and Zen you can leave the batteries in the ebike and charge from the charging port on the bike.

What is the range?

All ranges will depend o the driving style and payload but typically:

      • The ULTRA has a 40 – 60-miles
      • The X-Tra has a 45-mile range on each of its batteries, 90 in total on the two battery model
      • The Senda has a 45-mile range on each of its batteries, 90 in total on the two battery model
      • Zen has a 30mile range on each of its batteries, 60 in total on the two battery model
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Will the bike fit in the garage of a motorhome?

Yes. The width of an Ultra is 680mm and the height is 1140mm. The width of an X-tra is 720mm and the height 1090mm.

Want to find out more? 

Get in touch with us today on 020 7126 7127

Or alternatively fill in a form and a member of staff will contact you shortly.

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